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THOUGHTS

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Explore.Learn.Transform

Discover how insurers are using technology to improve engagement, simplify operations, and stay ahead of the curve.

Why Insurers Must Rethink Policyholder Engagement

Looking to Increase Customer Satisfaction and Retention? Why Insurers Must Rethink Policyholder Engagement

Why Insurance Carriers Are Betting on Customer Engagement Over Core System Overhauls

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Why Every Minute Matters: The Reputation Risk of Claims Delays

When I talk to insurance carriers, I often hear the following, “We have a mobile app and adoption is disappointing”, or “We already have a customer web portal, they don’t want a mobile app”.
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How Insurers Can Reduce Costs and Boost Retention Through Self-Service Solutions

Insurers are losing profitability to outdated, fragmented customer experiences. Modern self-service platforms cut costs by automating routine requests and simplifying claims. The result: higher retention, lower operating costs, and a connected, customer-first ecosystem.
Why Self-Service Metrics Demand More Channels

Insurance Without the Hold Music: The Future of Policyholder Self-Service

Empower policyholders with flexible self-service portals that reduce costs, boost satisfaction, and modernize your insurance customer experience.

Transforming Field Operations with Smartphone Technology

In the current pandemic, many organizations have struggled to carrying out work that requires their field staff to physically visit prospects, customers and/or work sites to conduct business.
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Digital Insurers Are Surging Ahead

The rise of digital technology has transformed the insurance industry in more ways than ever. New InsurTech based insurance carriers and MGAs (Digital Insurers) are emerging at a rapid pace …
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Part 3 – Policyholders Should Love Your Insurance Mobile App

Insurers are in a challenging market. Claims are increasing, premium growth is limited, and technology investments are needed to remain competitive, to name a few.
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Insuring Convenience With Mobile Apps

In today’s fast-paced world, mobile apps have become an essential tool for businesses to engage with their customers. The insurance industry is no exception.
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Part 2 – Policyholders Should Love Your Insurance Mobile App

Many insurers give their policyholders very simple mobile apps that only provide policy services like premium payments and ID card downloads.